Cogbeh’s Informed Consent Agreement for Products and Services

Online Services
Note: Whereas this document refers specifically to online therapy the same guidelines apply to our online non-therapeutic services. Please read the information below as this sets out the boundaries to our online consultations together. This is an informed consent form and you are asked to read and agree it’s
acceptance before we can begin consultations together.

Consultation sessions
Zoom/Teams – sessions can be via video (face to face), instant messaging (chat) or telephone calls
over the internet (VoIP). You will need access to Zoom/Teams facilities on your computer which are
free to download and set up a user name. We will send you our Zoom/Teams contact details that we use for consultations. You will need to be ready to connect
at the agreed time for sessions. We will contact you at the start of each session. Sessions
are roughly 55 minutes long. If we have agreed to more than one session then a time for the next
meeting will be made at the end of the conducted session.

Payment of Sessions
Payments are made prior to sessions starting using the methods listed on our website. Payment for sessions need to be made at least 48 hours before your booked session or it will be considered cancelled
Payments can be made weekly but must be paid 48 hours in advance at the latest.

Late or Missed Sessions and Cancellation
Session are organised for an agreed date and time. If you are late attending the session we
will stay online for 15 minutes to allow for any eventualities. If you do not make contact
with in this time then the session will be considered missed and will be cancelled. You will
be charged for this. If you are late attending your session, we will still end on the original
time for the session unless agreed otherwise.

If you wish to cancel a session you are asked to give a minimum of 24 hours notice by either
e-mail or SMS. If you miss your agreed session and have not given sufficient notice then your
payment will be retained.

Attending sessions
We work with all clients in a professional manner. We ask that you do not attend therapy
sessions under the influence of alcohol or drugs and ask you to dress appropriately.

Session times and Personal Space
Your session times are important and this is your “space”. Being prepared is an important
part of therapy. Ensuring that you are comfortable, having a safe and private space to work
from is important and having a pen and paper for you to make notes etc. can be useful.

It is also important to be able to give yourself a bit of time and space after each session.
Therapy uses energy and can bring up a host of emotions. Ensuring you have some time
after a session is healthy self care. Try to make sure you do not have to rush off for an
appointment straight away. Having a cup of tea or a glass of water and doing something
pleasurable for 5 – 10 mins can help. Your therapist will talk with you about this during initial assessment.

Reviews and Ending sessions
Part of the therapy process involves regular reviews between yourself and your therapist.
This is to ensure that work is progressing and that you are still getting what you need from
the sessions. All therapy comes to an end at some point. Regular reviews help with
appropriately planned endings as this is an important part of the therapy process.

Technical Difficulties
If technical difficulties are experienced, for example computer or internet breakdown we
will undertake to contact each other via phone, e-mail or text (SMS) message so that an alternative session
can be made.

Confidentiality, anonymity and breeching
The work we do together is confidential. However, there are particular circumstances in
which as therapists we can break confidentiality and this comes under various codes of ethical
guidelines for counsellors and psychotherapists. A need for breaking confidentiality focuses on keeping you as the client and others safe from harm. If through our work together, there is a genuine risk for your safety or the safety of others then we have a duty of care to raise that concern with appropriate professionals to support you further. We will always explore this with you first.

As part of our professional practice we can have regular individual supervision. Supervision is a process of reviewing the work we do with another psychotherapist. This is to help ensure that we are working safely and to the best interests of clients. Client anonymity is kept, so you will not be identified. Only aspects of work we do may be discussed.

Discussing your Therapy
Our work together is confidential. We ensure that all information is kept safe and protected.
We ask that you do the same. It would not appropriate to post/share onto social
networks/forums any written correspondence between us from our work together.

Dual Relationship
As therapists we aim to develop a trusting and friendly working relationship, however, as a
therapist we are not a “friend”. To maintain the confidentiality and the boundaries of our
work it is not appropriate to engaged “socially” on any social network, social or professional
forums. We hope you understand.

Age restriction
As a rule Cogbeh does not provide online services to clients who are under 18 years of age.

Computer Privacy, Safety and Data Protection
When working online it is important to maintain security through reasonable measures to
ensure confidentiality and safe working procedures. We do not share your personal data
e.g. e-mail address, credit card details or your client records with 3rd parties unless legally
obliged to do so.

Geographical jurisdiction
Cogbeh practitioners are located in Ireland. As such services are rendered under the laws/jurisdiction of Ireland.

Advantages and Disadvantages of online therapy
Advantages include easy scheduling, time management and a no need to incur transportation costs.
Disadvantages can include lack of visual and auditory cues.

Emergency contacts
Online therapy is not suitable if you are experiencing an enduring mental health illness
or are experiencing acute distress. If you feel you are in crisis or are in danger of harming
yourself then is it imperative that you contact the emergency services for help or go to your
nearest A&E department.

  • CALL 999: in the event of an emergency.
  • CALL A HELPLINE: Ring SAMARITANS 24/7 on freephone number 116-123.

If you commence online work with us you agree to accept this informed consent agreement.

Cogbeh Books
The terms and conditions for Cogbeh books are detailed in the books. These terms and conditions can be viewed in the free online previews and in the full versions of the books.